Aidan
Dear KOI Team, I don’t usually leave negative feedback, and in fact, this is my first time …
Location: 313 Orchard Rd, #B3 - 51, Singapore 238895
Floor B3 · 313@somerset
Taiwanese bubble tea chain renowned for its golden bubble tea and premium tea beverages.
Taiwanese bubble tea chain renowned for its golden bubble tea and premium tea beverages.
KOI Thé Express is the Singapore outlet of a beloved Taiwanese bubble tea brand that has built a devoted following for its carefully crafted tea beverages. The chain is best known for its signature golden bubble tea, which features a rich, creamy milk tea topped with a luscious layer of foam and chewy tapioca pearls. Each cup is prepared with a focus on tea quality, using leaves sourced and blended to achieve a balanced flavour profile that distinguishes KOI Thé from other bubble tea chains in the market. The menu extends beyond the signature offering to include fruit teas, macchiato-style drinks, and seasonal specials that cater to a range of preferences. Located at 313@somerset in the heart of Orchard Road, this outlet provides a convenient stop for shoppers and office workers seeking a refreshing drink. KOI Thé Express has earned its place in Singapore's competitive bubble tea landscape through consistent quality and a dedication to the art of tea.Based on 149 Google reviews
Based on customer ratings
Based on customer ratings
Aidan
Dear KOI Team, I don’t usually leave negative feedback, and in fact, this is my first time …
Lee Ying yu
Went KOI Somerset around 9pm and honestly quite disappointed with the service, especially from one of the staff named Jill. …
Luke Phang
Good place to satisfy your milk tea cravings if any, but the pricing has been growing more expensive since. Queue moves fast though.
Sylvester
Good customer service. This guy is amazing like omg the best ever. Yes.
Siah H
Typical KOI outlet at basement of 313... Service staff was very polite during my visit. Beverage was usual nothing special.
KOI Thé Express
KOI Express Cafe
A KOI Express Cafe storefront with a circular neon sign displaying the KOI logo and "Express Cafe". The facade is covered in wooden tiles and has digital screens displaying QR codes and menu items.
Koi Cafe Express
A view of the exterior of a Koi Cafe Express with customers queuing. The cafe has a modern wooden facade and a prominent circular logo with the text "Koi Cafe Express" in white and green. A digital display shows "65" in red. There are also signs for "Speed Up Your Order" with a QR code and "Safe Distancing Measures". In the background, other shops are visible, including "Boost" and a stall with Chinese signage.
Koi Thé beverage advertisement
A dark red iced beverage in a clear plastic cup with the Koi Thé logo, topped with dried hibiscus petals. The drink is placed on a white pedestal against a gradient peach background. Red flowers are scattered around the base. A nutrition label indicating '8% sugar' and 'C' grade is displayed to the left.
Koi Thé Iced Beverage
An iced beverage in a branded cup with the logo 'Koi Thé' sits on a white pedestal. Beside it is a wooden bowl filled with brown sugar cubes, surrounded by granulated sugar. A Nutri-Grade label indicates 'D' and '11% sugar'. The background is a gradient of beige to mauve.
Koi Thé beverage advertisement
A plastic cup of iced tea with the Koi Thé logo, surrounded by lychee fruits and a halved passion fruit. A Nutri-Grade label indicating 'C' grade with 8% sugar is displayed to the left.
KOI Thé Drink with Honeycomb and Flowers
A clear plastic cup filled with a yellow beverage, ice, and chrysanthemum flowers. The cup has a black logo and text that reads "KOI Thé". To the left of the cup is a stack of honeycomb dripping with honey. To the right are bouquets of white and yellow chrysanthemums. A red oval sticker on the left reads "Healthier Choice" and "Lower in sugar". The background is a gradient of light beige to light brown.
Sugarcane Drink
A clear plastic cup filled with a yellow beverage, ice, and a lime wedge. The cup has a black logo with the text "KOI Thé" below it. To the left of the cup is a Nutri-Grade label showing a 'C' rating and "9% sugar". A stack of sugarcane stalks is placed to the right of the cup. The background is a gradient of light green to beige.
Assortment of Round Cakes
Five round cakes are arranged on a light wooden surface. The cakes are in different colors: dark gray, light pink, pale yellow, mint green, and white with colorful sprinkles. The cakes appear to be layered or have a textured surface.
Assortment of Macarons
A top-down view of ten macarons arranged in two rows on a wooden background. The top row features macarons with speckled brown, grey, and beige colors. The bottom row displays macarons in pastel shades of green, pink, yellow, and a light brown, with the last macaron being white and decorated with colorful sprinkles.
KOI Thé Drink with Nutri-Grade Label
A close-up of a creamy beverage in a clear plastic cup, topped with small white and yellow flowers. The cup features the KOI Thé logo and branding. To the left of the cup is a Nutri-Grade label indicating a 'D' grade with '8% sugar'. A bouquet of white and yellow chrysanthemums is placed at the base of the cup. The background is a soft, gradient beige.
KOI Thé Drink
A clear plastic cup filled with a yellow-orange beverage, ice cubes, and pulp at the bottom. The cup has the KOI Thé logo and name printed on it. To the left of the cup is a Nutri-Grade label indicating a 'C' grade with '10% sugar'. To the right of the cup is a whole yellow fruit and two green leaves. The drink is presented on a white cylindrical stand against a gradient background.
The Straits Times Singapore's Best Customer Service 2023/24
A graphic displaying "THE STRAITS TIMES" at the top, followed by "Singapore's Best Customer Service" in large white text. Below this, in a yellow band, are the numbers "2023/24" and the Statista logo.
Strawberry Macaron Seasonal Series
A collection of strawberry and cream macarons are displayed against a light beige background. The macarons are stacked in pairs, with some dusted with cocoa powder. To the right, the text "Strawberry Macaron" is written in a stylized font, with "SEASONAL SERIES" below it in a red banner.
Strawberry Macaron Seasonal Series
A stack of macarons with strawberry, banana, and tea leaf garnishes. A price tag of $9.60 is visible.
Macarons
A collection of macarons with two different color shells: a light tan and a dark grey. The tan macarons have a dark chocolate filling, and the grey macarons appear to have a cream filling with visible specks.
Strawberry Macaron
A close-up of two pink macarons, one large and one stacked, dusted with green and brown powder. Next to them are a whole strawberry, a sliced strawberry, and a pile of loose tea leaves with green tea leaves. The text "Strawberry Macaron SEASONAL SERIES" is displayed above the macarons.
Macarons
A stack of green, cream, and white macarons on the left, and two white macarons with colorful sprinkles on the right.
Assortment of Macarons
A collection of macarons in pink and beige colors, with chocolate and cream fillings.
Macarons
A collection of macarons, some are pink and layered with a lighter filling, while others are white with colorful sprinkles and a creamy filling.
Bubble Tea
A close-up of a bubble tea drink in a plastic cup with a straw. The lid has a "THANK YOU" design. The cup has markings for different tea types like Darjeeling, Uva, Nilgiri, Assam, and Ceylon. The drink appears to be a milky tea with tapioca pearls.
Tea Drink in Branded Bag
A clear plastic bag with black line art branding, containing a light-colored beverage. The branding includes the letters "KO" and the word "Thé". There are measurement lines on the bag indicating tea types such as "ASSAM" and "CEYLON". The bag is held by hands.
Bubble Tea Drink
A close-up of a bubble tea drink with the KOI logo visible on the lid. The drink appears to be a green tea latte with bubbles at the bottom. A sticker on the lid shows the order details: M-Green Tea Latte, 50% sugar, with bubbles, priced at $5.30. The order was placed at 18:13:24 on 10/20. The cup also has the text "Your Daily Beat" printed on it.
Koi Cafe Express
A busy cafe interior with staff serving customers. A prominent circular sign with the Koi Cafe Express logo is visible on the left. Various food stalls and signage are present in the background, including "YAYOI" and "台灣小吃". Safety signs regarding social distancing are also displayed.
Handmade Pineapple Series Menu
A person holds a plastic bag with drinks in front of a menu board advertising the KOI Thé Handmade Pineapple Series. The menu features Pineapple Black Tea and Pineapple Seasons Tea, noting they are best paired with Aloe Vera & Ai Yu. A Nutri-Grade rating is also visible.
Cafe counter with customers
A busy cafe counter with customers ordering and staff serving. A prominent circular sign with the logo 'KOI express cafe' is visible. There are digital displays and menus at the counter. The overall ambiance is that of a modern, bustling food establishment.
Drink in a plastic bag
A hand holds a translucent plastic bag containing a drink. The bag is covered in condensation. A black straw is visible inside the bag. The logo of a business, which appears to be
Loyalty Card
A hand holds a KOI branded loyalty card with a cartoon bear character. In the background, a busy beverage shop counter is visible with staff members preparing drinks.
Ordering station with beverage advertisement
A digital screen displays an advertisement for KOI The, featuring a drink and pineapples, along with a Nutri-Grade rating. Below the screen, a graphic illustrates a queuing system for ordering and collection. People are seen queuing at a counter to the right. The ordering station is clad in wood-like panels.
Beverage with
A close-up of a beverage in a clear plastic cup with a white lid and straw. The lid has
Food court counter
A busy food court with several stalls. One stall has a sign that says "Coco Ichibanya" and another has a sign that says "kuala". There are people ordering and staff working behind the counters. There are also some menu boards visible.
KOI The Express Drinks Counter
A drinks counter with various beverages displayed. The counter has a wooden facade with cartoonish illustrations of drinks labeled 'Fresh', 'Beverages', 'bubble tea', and 'tea macchiato'. Above, a display shows different drinks with their names, including 'JumBo Vanilla Milk Tea', 'Mango Four Seasons Tea', 'Low Fat Seasons Milk Tea', 'Wildflower Honey Lemon Juice', and 'Lychee Black Tea'. In the background, signs for 'luckin coffee', 'SUKIYA GYUB', and 'ICH' are visible.
Signature KOI Coming Soon
A large graphic of a drink with cream and coffee swirls is displayed on a dark wall. Text on the wall reads "Signature KOI COMING SOON." Social media handles for Signature KOI are also visible.
KOI Thélicious Experience Promotion
A promotional poster for KOI Thé, advertising a new "KOI Thélicious experience". It highlights benefits such as earning and redeeming rewards, speeding up orders with favorite drinks, and receiving two free medium drinks on your birthday. The poster also encourages users to link multiple KOI cards to their wallet and register at www.koithe.sg for exclusive rewards. A QR code is provided for registration.
Hand holding a bubble tea drink in front of a shop
A hand holds a plastic cup filled with a milky beverage and tapioca pearls. The cup has the logo "KOI The" printed on it. In the background, the exterior of a shop is visible, featuring a dark facade with geometric patterns and a large window displaying the interior. A digital display above the window shows numbers.
Ordering and Collection Signage
A sign with graphics indicating where to order and collect food is mounted on a wooden-paneled wall. The sign shows arrows pointing to 'Order' and 'Collection' areas, with text below reading 'Queue this way'. In the background, a person is visible, and a glimpse of the interior of a establishment can be seen through a reflective surface.
Bubble Tea Shop Counter
A view of a bubble tea shop counter with staff preparing drinks. The counter has the KOI logo visible. There are large silver-wrapped packages and pots on the counter. A Christmas-themed sign indicates that "Golden Bubble" is temporarily unavailable. In the background, other shops are visible, including "CoCo Ichibanya".
Drink counter with digital display
A counter with a digital display showing '25' at the top. The counter is made of wood-like panels and has a black screen embedded in it. A sign indicates 'Order' and 'Queue this way'. In the background, other shops are visible, including one with a neon sign that says 'luckin coffee'. A person in an apron and mask is standing behind the counter.
Cafe Sign
A circular sign for KOI Express Cafe is mounted on a wooden panel wall. The sign is black with neon-style lettering. The top part of the sign has the letters "KOI" in white, and the bottom part has "Express Cafe" in green and white. Above the sign, industrial-looking ceiling structures with pipes and wires are visible.
Handmade Pineapple Series Drinks
A digital menu board displays the "Handmade Pineapple Series" from KOI The. It features two drinks: Pineapple Black Tea and Pineapple Seasons Tea. A person is holding a plastic bag with two drinks inside. Below the menu board is a sign indicating "Collection" and "Order" with an arrow pointing to "Queue this way."
Woman drinking a beverage
A young woman with dark hair tied in a ponytail with a colorful scrunchie is drinking a large green beverage with a white foamy top from a clear plastic cup. She is wearing a light blue collared shirt and dark overalls. She is seated at a table in what appears to be a food court or a casual dining area. In the background, there are various food stalls and shops, including one with a prominent neon sign featuring a stylized leaf and the letters "KO". Another stall has signage that reads "COCO CHATTEA". A man is visible in the background, standing near a counter.
Koi Express Cafe Counter
A view of a Koi Express Cafe counter with a wooden facade and illuminated menu displays. The cafe's logo is visible on the counter and on a circular sign above. There are social distancing markers on the floor. In the background, escalators and other shops are visible.
People queuing at a food stall
A group of people are standing in line at a food stall. The stall has a modern design with wooden accents and a glass display counter. Behind the counter, staff members are preparing food and drinks. The ceiling of the establishment is visible, showing exposed pipes and lighting fixtures. Signs for "Tonkatsu Enbiton" and "KOI" are visible, suggesting the types of food and beverages offered.
Person wearing a mask and glasses holding a menu item
A person wearing glasses and a light blue medical mask is partially visible in the foreground. They are holding a purple circular menu item with text and images. The menu item has daisies and text that reads "KOI 首创" and "CHEW CHEW". Below that, it says "CHRYSANTHEMUM" and "ICA". A portion of a dessert with a daisy on top is also visible. The person has dark hair and is wearing a black shirt.
Three Bubble Teas
Three plastic cups of bubble tea are arranged on a white surface. The cup in the back contains a dark brown liquid with tapioca pearls. The cup on the left contains a light brown, creamy beverage. The cup on the right contains a bright orange beverage. All cups have a logo that reads "15th King" with Chinese characters and the phrase "(Love in Kanji, is pronounced as koi)" below it. Each cup also has a sticker with order details, including item name, price, and time.
KOI Express Cafe
A KOI Express Cafe kiosk with a prominent circular sign featuring the KOI logo. The kiosk is clad in wood-patterned tiles and has a digital display showing '25'. Several smaller signs with instructions like 'Queue the way' and 'Order' are visible. Two women are standing in front of the kiosk, looking towards the counter area. The background shows a busy indoor market or food court with other stalls and customers.
Bubble Tea Drinks
Two bubble tea drinks with foam topping and straws. One drink has a label that says "Hello! BANGLADESH" and the other has a label with "The KOI". Both drinks are in clear plastic cups with plastic lids and are being held by hands.
Dessert Counter Display
A display counter with various desserts and promotional materials. In the foreground, a display case shows colorful macarons. Below the case, a sign advertises a deal: '1 FOR $3.80 BUY 9 GET 1 FREE'. Flavors listed include Milo, Strawberry Rose, Pistachio, Cookies & Cream, and Vanilla. To the left, a digital ordering screen displays 'CHRYSANTHEMUM' and 'New Opening'. A printed menu is also visible on the counter. A light blue tote bag with a teddy bear and floral design is placed on top of the display.
KOI Thé Drink
A close-up of a KOI Thé drink in a translucent plastic cup with a straw. The cup has the KOI Thé logo and name printed on it. The drink appears to be a light brown color, possibly tea. The background is blurred, showing some bottles and a dark bag.
Bubble Tea Drinks
Two plastic cups of bubble tea with tapioca pearls are shown. The cup in the foreground has markings indicating different tea types: Darjeeling, Nilgiri, Uva, Nuwara Eliya, and Ceylon. The background is blurred, showing a dimly lit interior with people.
Person wearing a mask and glasses
A close-up, front-facing photo of a person wearing a dark blue face mask and clear-rimmed glasses. They have short, dark hair and are wearing a black t-shirt with a large, reflective graphic design on the front. The background appears to be an indoor setting with tiled walls and dark vertical panels.
Food court with various stalls and customers
A busy food court with several food stalls and a line of customers. One stall has a prominent sign with Chinese characters and the words "Street Snacks". Another stall has a sign that says "WOKKER". The overall atmosphere is that of a bustling marketplace with diverse food options.
Iced Tea with Cream
A close-up shot of an iced tea drink in a clear plastic cup. The drink has layers of tea and a creamy topping. The cup has a logo that appears to be "KOI The" printed on it. The background shows a blurred interior of what looks like a cafe or shop, with counters and equipment. A straw in a plastic wrapper is also visible on the right side of the cup.
Cashier at Koi Thé Express
A cashier wearing a light blue mask and a black apron with the Koi Thé Express logo stands behind a counter. A promotional sign for "MUM KOI CHEW CHEW" with a 3% cashback offer is visible to the left. The cashier is interacting with a payment terminal.
KOI The Menu and Signage
A display of menu boards and promotional materials for KOI The, a beverage shop. The menu boards list various teas, milk teas, macchiatos, and juices with prices. A prominent sign displays the KOI The logo and an image of a Grass Jelly Milk Tea. Another sign encourages downloading the KOI The app.
Bubble Tea Shop Counter
A busy counter at a bubble tea shop with staff preparing drinks. A digital menu board displays various drink options and prices. In the background, other food establishments are visible.
Woman with a drink at a food court
A young woman with dark hair pulled back in a ponytail smiles at the camera while holding a large plastic cup with a white lid and a frothy beverage. She is wearing a light blue collared shirt and dark overalls. The background shows a bustling food court with various stalls and neon signs, including one that says "KOI CAFE" and another that says "OM Chang Kee". Steam rises from one of the stalls.
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